Customer Information

Customer Information

To ensure satisfaction and security when buying from Planetware e-shop

We would be happy to help you if you have any problems. Important information regarding shopping on Planetware has been summarized below. If however, you still have unanswered questions, we would be happy to help you personally. Just write us an email to or give us a call: +49 (0)881 1287 3361

Thank you for visiting Planetware e-shop and enjoy your visit!

List of contents:

Shopping - Made Easy

Browse the categories in the left panel. The product lists there give you an overview. Click on a category or the small picture to access more detailed information. At the bottom of the left panel you can enter a product name in the “Product search” box to look for a particular item. Using the “Advanced Search” you can refine your search criteria. Products can be added to Shopping Lists that can be managed at any time. (This function is available to registered customers only.)

Using the Cart

Click the “Add to basket” button to add a product to your shopping cart. The small cart in the left panel provides an overview of the cart’s contents. Click either this icon or the navigation bar above to access your shopping cart.
Having accessed the contents of your cart, you can change the product quantity. Any changes made here will first take effect when you click the “Update” button. Click the button on the right side of the products listed in the cart to "Remove item from the shopping basket"..

Click the button "Check out” at the far right to proceed.  You can order with or without registration. You will now be required to enter your address (the delivery address may differ from the billing address.). Now you can choose  from different payment methods.

Least of all you you are able to control all details of your order. Mistakes may be corrected at any time by clicking your browser’s Back button. You are now required to tick the box to confirm that you have read and accept our terms and conditions.

By clicking “Buy nowr” you can submit your final order for the contents of your shopping cart. You will receive an acknowledgement that we have received the order immediately after you submit it. The sales agreement is final as soon as we send you confirmation of dispatch or the goods are delivered.

Within Germany delivery is free of charge.

The delivery rates for countries outside Germany depend on the weight of the goods and zone to which they are to be delivered.

The delivery options, i.e. the delivery zone, can be selected on the shopping cart page. The default setting is “Germany” for which there is no delivery charge. For international deliveries the rates will be calculated according to the selected zone and displayed when you click “Update”.


Zone 1 > EU (European Union)
Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland (except Aland Islands), France (excepts overseas territories), Greece (except Mount Athos), Great Britain (except Guernsy, Jersey, Channel Islands),, Ireland, Italy (except Livigno and Campione d´Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except territories outside Europe), Northern Ireland, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canaries, Ceuta and Melilla), Czech Republic, Hungary, Cyprus (Greek part)
Shipments over 20 kg are sent in two or more parcels if necessary.

<  0,5 kg =   9 €
<  1   kg =  12 €
<  2   kg =  15 €

<  5   kg =  18 €
< 10   kg =  25 €
< 20   kg =  36 €
< 30   kg =  47 €
< 40   kg =  70 €
< 50   kg =  90 €
> 50   kg = 110 €

Zone 2 > REST of EUROPE
 Liechtenstein, Norway, San Marino, Switzerland, 

<  0,5 kg =   9 €
<  1   kg =  12 €
<  2   kg =  22 €

<  5   kg =  34 €
< 10   kg =  42 €
< 20   kg =  58 €
< 30   kg =  65 €
< 40   kg = 110 €
< 60   kg = 140 €
> 60   kg = 170 €

No delivery to this zone at present.

<  0,5 kg =  9 €
<  1   kg =  12 €
<  2   kg =  22 €

<  5   kg =  40 €
< 10   kg =  60 €
< 20   kg =  90 €
< 30   kg = 120 €
< 40   kg = 180 €
< 60   kg = 250 €
> 60   kg = 380 €

No delivery to this zone at present.
Consignments weighing more than 20 kg may be sent in two or more packages.
1 kg = 2.2 pond.

<  0,5 kg =  9 €
<  1   kg =  12 €
<  2   kg =  22 €

<  5   kg =  50 €
< 10   kg =  70 €
< 20   kg = 130 €
< 30   kg = 195 €
< 40   kg = 260 €
< 60   kg = 350 €
> 60   kg = 450 €


Time for delivery
If no other time for delivery is given in the description of the products, in Germany the delivery will be effected within about 3  working days (Monday to Friday, except holidays) after the placing of the payment order to the bank (in case of advance payment), resp. after contract formation (in case of all other payment methodes).
Longer delivery times may be happen especially with the hand-made gongs and space-flutes (see descriptions of the products).


Prices and VAT
For deliveries within the EU the current German VAT rate applies. This VAT is included in the prices listed. No sales tax shall be charged for deliveries to countries outside the EU. When importing goods to one of these countries additional charges, including customs or import taxes, may be charged. The customer is obliged to cover these costs. This may cause the actual cost of your order to be higher. We do not refund import duties.

Payment Methods
The following payment methods are available to you:

PayPal and PayPal-PLUS
With PayPal you can pay via your PayPal account from your credit balance there. We have also set up PayPal-PLUS so that you can pay without your own PayPal account by direct debit or credit card.
Your advantages: The goods can be sent to you immediately upon availability and no matter which payment method (direct debit, credit card or PayPal) you choose, you always benefit from the PayPal buyer protection (information on PayPal buyer protection can be found at mini_newpage.png

Pay Now (only within Germany)
PAY NOW formerly known as "Sofort" and "Direct Pay" is the direct payment system provided by Sofort GmbH - in new Klarna design. It allows you to make a wire transfer of the respective amount during the order process using your online banking account - easy, quick and secure – without registration. So we can can process and deliver your order faster thanks to our real-time transaction notification.

Invoice (only within Germany / up to 500 Euro maximum order value)
You pay the amount due on receipt of the goods 

Advance Payment
You will receive an electronic message stating the amount to be paid and our bank details. When your payment is credited to our account, the goods will be sent to you as soon as they are available.

You do not have to register in order to buy goods on Planetware e-shop.
If you register you will have access to "My Account" allowing you to do the following:

  • Manage personal data
  • Create and access delivery addresses
  • Query order status
  • Manage your shopping lists
  • Change your password

Data Protection
The protection of your privacy is very important to us. We provide detailed information on the handling of your data in our data protection declaration.

Right of Withdrawal
For informations in detail of your right of withdrawal please see our instruction on withdrawal.

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