Customer Information

To ensure satisfaction and security when buying from Planetware e-shop

We would be happy to help you if you have any problems. Important information regarding shopping on Planetware has been summarized below. If however, you still have unanswered questions, we would be happy to help you personally. Just write us an email to or give us a call: +49 (0)881 1287 3361

Thank you for visiting Planetware e-shop and enjoy your visit!

List of contents:

Identity of the Seller
Fritz Dobretzberger
Halder Straße 14
82362 Weilheim i. OB
Phone: +49 881 12873361

Alternative Dispute Resolution:
The European Commission provides a platform for online out-of-court dispute resolution (ODR platform), available at

Formation of the Contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the possibilities of correction are carried out in accordance with the regulations "Conclusion of the contract" of our General Terms and Conditions (GTC).

Contract Language, Storage of Contract Text

The complete text of the contract will not be stored by us. Before sending the order via the online shopping basket system, the contract data can be printed out or electronically saved using the browser's print function. After receipt of the order by us, the order data, the legally required information for distance contracts and the General Terms and Conditions will be sent to you again by e-mail.

In the case of quotation requests outside the online shopping basket system, you will receive all contract data as part of a binding offer in text form, e.g. by e-mail, which you can print out or save electronically.


Delivery Rates
Within Germany we do not charge shipping costs.

For deliveries to countries outside Germany, the shipping costs are calculated as follows, depending on the weight of the shopping basket: 
Zone A
European Union (EU), as well as Andorra, Great Britain (UK), San Marino, Vatican City:
up to 1 kg / 35.3 oz = 12 €
from 1 kg = basic price € 15 plus € 1 per kg

Zone B
Switzerland and Liechtenstein
up to 1 kg / 35.3 oz = 14 €
from 1 kg = basic price € 25 plus € 1 per kg

Zone C
Belarus, Bosnia-Herzegovina, Canada, Faroe Islands, Georgia, Greenland, Iceland, Israel, Japan, Lithuania, Morocco, Monaco, Montenegro, Norway, Serbia, USA, Turkey
up to 1 kg / 35.3 oz = 18 €
from 1 kg = basic price € 28,- plus € 3 per kg

Zone D
Australia, Brazil, New Zealand, South Africa
up to 1 kg / 35.3 oz = 24 €
from 1 kg = basic price € 44 plus € 9 per kg

If the total weight of the shopping cart exceeds 30 kg, no shipping method is available in Planetware-eShop.
In this case, please contact us personally

Delivery Date

Unless otherwise stated in the item description, the goods will be delivered in Germany within approx. 3 - 5 working days after receipt of payment (for payment in advance) or after conclusion of the contract (for all other payment methods). Please note that there will be no delivery on Sundays and public holidays. 

If, exceptionally, there is a longer delivery period, this is indicated in the item description.
Deliveries to overseas territories: Currently, International Merchandise Mail up to 1 kg (35.3 oz) can be shipped by sea, which can take up to 4 weeks.


Terms of Delivery and Liability for Defects

The delivery conditions, the delivery date as well as any existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.
If you are a consumer, the law stipulates that the risk of accidental loss and accidental deterioration of the sold item during shipment does not pass to you until the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or a person otherwise designated to carry out the shipment. 

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (GTC).

Prices and Payment Methods

For deliveries to countries of the European Union (EU), the currently valid value added tax of the recipient country will be charged. The gross prices stated in the Planetware eShop include German VAT. During checkout in the shopping cart, the tax territory (recipient country) and the tax difference to the German VAT are displayed on the confirmation page. For deliveries to countries outside the EU, we do not charge VAT, so the German VAT is deducted from the gross prices.

The shipping costs incurred are not included in the purchase price. They can be called up via a correspondingly designated button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne additionally by you, unless free delivery has been promised.

If the delivery is made to countries outside the European Union, further costs may be incurred for which we are not responsible, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees of the credit institutions), which are to be borne by you. 

Any costs incurred for the transfer of money (transfer or exchange rate fees of the credit institutions) are to be borne by you in cases where the delivery is made to an EU member state but the payment was initiated outside the European Union.

The payment methods available to you are shown under a correspondingly designated button on our website or in the respective offer.

Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

Payment Options
We do not charge any additional costs for the payment methods offered. This is how you can pay:

PayPal and PayPal-PLUS (direct debit /credit card).
With PayPal you can pay via your PayPal account from your credit there. In addition, we have set up PayPal-PLUS so that you can also pay by direct debit or credit card without having your own PayPal account.
Your advantages: The goods can be dispatched to you immediately if they are available and no matter which payment method (direct debit, credit card or PayPal) you choose, you will always benefit from PayPal Buyer Protection (for information on PayPal Buyer Protection, please visit mini_newpage.png

Invoice (only within Germany / up to a maximum order value of 400 Euro):
You settle our invoice within 14 days.

You will receive an electronic message stating the amount to be paid and our bank details. Once your payment has been credited to our account, the goods will be dispatched to you immediately, subject to availability.
Our bank details:
Bank:   Postbank Munich
Owner: Fritz Dobretzberger
IBAN:   DE74 7001 0080 0339 1968 02

Privacy Policy
The protection of your privacy is very important to us. We provide detailed information on how we handle your data in our data privacy policy..

Right of Withdrawal
Consumers are generally entitled to a right of withdrawal. Please refer to the withdrawal policy.