Terms and Conditions

Before placing an order please read the terms and conditions given here carefully. They are to ensure a binding but fair business relationship.


The binding contract
You are obliged to buy the goods in your shopping cart the moment you press the “Order now” button. You will receive an order acknowledgement as soon as your order has been sent. The sale takes effect when you receive confirmation of dispatch or when the goods have been delivered.
Inspection of the contract details
You can read the general terms and conditions of the sales contract at any time on this page. The exact order details cannot be accessed through the Internet for security reasons.

Right of withdrawal
For informations in detail of your right of withdrawal please see our instruction on withdrawal.

Prices and VAT
For deliveries within the EU the current German VAT rate applies. This VAT is included in the prices listed.  No sales tax shall be charged for deliveries to countries outside the EU. When importing goods to one of these countries additional charges, including customs or import taxes, may be charged. The customer is obliged to cover these costs. This may cause the actual cost of your order to be higher. We do not refund import duties.

The delivered goods remain our property up to and until all outstanding accounts you have with us have been paid

The following payment methods are available to you:
Pay from your own PayPal credit or with Direct debit or Credit Card, both without to need a PayPal account.
Pay Now (only within Germany)
"Pay Now" formerly known as "Sofort" and "Direct Pay" is the direct payment system provided by Sofort GmbH - in new Klarna design. It allows you to make a wire transfer of the respective amount during the order process using your online banking account - easy, quick and secure – without registration. So we can can process and deliver your order faster thanks to our real-time transaction notification.
Invoice (only within Germany / up to 500 Euro maximum order value)
You pay the amount due on receipt of the goods 
Advance Payment
You will receive an electronic message stating the amount to be paid and our bank details. When your payment is credited to our account, the goods will be sent to you as soon as they are available.

Information and advice
The information we provide on the suitability and various uses of the products on offer is in good faith. It is based merely on our experience, however, and therefore no responsibility is taken for its correctness. In particular, it is for the consumer to determine the suitability of the goods ordered for his particular intended use.

The guarantee is covered by the statutory rights. 
Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
The european commission provides a platform for online dispute resolution (OS) which is accessible at
​We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.

* * * * * * * * * * * * * * * * * * * * * * * *
Enjoy your visit to Planetware!

Fritz Dobretzberger