Right of withdrawal

List of contents:   Instructions on withdrawal  |   Withdrawal form
 
Consumers are entitled to the right of withdrawal according to the following conditions, whereby the consumer is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed occupational activity:

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.  To exercise the right of withdrawal, you must inform us —(Planetware, Fritz Dobretzberger, Augustenfelder Straße 24a, 80999 München, Telefon +49 89 8121105, Telefax +49 89 8129381, E-Mail shop@planetware.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
 
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
- - - End of instructions on withdrawal - - -
 

Exemption or premature expiration of cancellation policy
There is no right of withdrawal for contracts that include not prefabricated but customised or personalised goods specifically selected and ordered by the consumer.

General information
1) Please avoid damaging or staining the goods. If possible, return the goods in their original packaging with all accessories and parts they came with. If necessary, use a protective outer packaging. If you do not have the original packaging at hand, make sure you use adequate packaging to protect the goods from transportation damages.
2) If possible, do not return the goods to us freight collect.
3) Please note that paragraphs 1 and 2 are not prerequisites for effective exercise of the right of withdrawal.
Ccomplete and return this form only if you wish to withdraw from the contract to
 
Fritz Dobretzberger
Planetware
Augustenfelder Straße 24a
80999 Munich - Germany

E-Mail:   shop@planetware.de
Telefax:  +49 89 8129381
 
 I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
 
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Ordered on (*)/received on (*): ____________________________________________________________________________
 

Name of consumer(s): __________________________________________________________________________________
 

Address of consumer(s): ________________________________________________________________________________
 
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Signature of consumer(s) (only if this form is notified on paper): _________________________________________________
 

Date: _____________________________________________
 
(*) Delete as appropriate.